The shipping and handling fees charged by Capala Swim at the time of purchase cover the cost of shipping your order to your location. However, they do not include any customs, duties, or taxes that may be imposed by your local government.

UNITED KINGDOM

Free on orders over £100

Standard Delivery (2 to 5 business days) - £3.50

Express Delivery (1-2 working days, items ordered before 12PM will be shipped out same day) - £6.35

 

EUROPEAN UNION

Free on orders over £125

Express Shipping & Handling (3 - 7 Business Days) - £9.50

DHL Express EUROPE (3-5 Working Days) - £20

 

AUSTRALIA

Free on orders over £125

Standard International Shipping (6 - 13 Business Days) - $5 AUD

DHL Express AUS - $25 AUD

 

US & CANADA

Free on orders over £125

Express Shipping & Handling (6 - 10 Business Days) - $5 USD

DHL Express USA (3-5 working days) - $20 USD

 

UAE

DHL Express UAE (3-5 working days) - £25

 

REST OF THE WORLD

DHL Express ROW (3-5 Working Days) - £25

 

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Capala Swim does not hold responsibility for damaged, lost or stolen packages. 

When you place an order with Capala Swim, your purchase may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges are determined by the customs authorities of the destination country and can vary widely from one country to another.

Please note: Capala Swim does not cover the cost of customs, duties, or import taxes. These fees are the responsibility of the customer.

As a customer, it is your responsibility to check with your local customs office for information on the relevant customs policies and import duties. This will help you understand any additional costs that might be incurred when your order arrives.

• Customs Clearance: Customs procedures and fees can vary greatly depending on the destination country. Delays in customs clearance are not within our control and can impact delivery times. We recommend contacting your local customs office for more detailed information.
• Payment of Duties and Taxes: All applicable customs fees, taxes, and duties are the sole responsibility of the customer. These charges are not included in the price of the product or the shipping costs. The shipping carrier will typically collect these fees at the time of delivery.

If you refuse to pay the customs fees and the package is returned to Capala Swim, we will issue a refund for the purchase price of the merchandise, minus the shipping costs and any additional fees incurred by the return.

To estimate the potential duties and taxes for your order, you can use online duty calculators or contact your local customs office. This will provide a better understanding of the additional costs that may be required for the delivery of your order.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance regarding customs, duties, and taxes, please do not hesitate to contact our customer service team at ellie@capalaswim.co.uk.

Thank you for choosing Capala Swim. We are excited to provide you with high-quality swimwear and a seamless shopping experience.

All orders are shipped via Royal Mail and you will get shipping updates and tracking to your email via Shopify. 

If you have any questions, please submit a contact form here or email info@capalaswim.co.uk and we will be there to help!

You can return your items for a full refund or store credit (minus shipping charges) if you return this to us within 14 days of receiving your order.

Shipping date must be within the 14 days also, any returns shipped over this date will be refunded with credit.

• Items must be returned unworn within 14 days. Items will be inspected and if they meet the criteria they will be accepted. 
• Items must be in the same condition they were received in.
• Unworn items must have hygiene sticker in place and all swing tags attached
• Unworn items must be returned in original CAPALA bag
• Your refund will take up to 7 days.

Please remember to keep hold of your proof of postage incase your returns in the rare case of your items being lost in transit so we can look into this.

Returns will be at the purchasers expense. 

Click here to create a refund.

Shipping date must be within the 14 days also, any returns shipped over this date will only be refunded with credit. 

You will receive an automated email with instructions on how to return your piece. Check your spam if needed!

Our products at CAPALA SWIM are quality controlled, however if there is a rare occasion of one of our items being damaged, please email info@capalaswim.co.uk and we will be happy to assist you.

PLEASE NOTE - None of our prints will come out the same, each item is unique to it's buyer.

UK Exchanges

We offer free size exchanges within the UK. If you need a different size, simply follow the exchange instructions on our returns portal within 14 days of receiving your order. Once we receive your return, we’ll send out the new size as quickly as possible - subject to availability.

Once your exchange is approved you will receive an automated email with instructions.

Please note: Items must be unworn, with hygiene stickers and tags still attached.