FAQ
Returns & Shipping
Please head to our shipping and returns page
Swimwear Care
How do I care for my swimwear?
Care Instructions
Every Capala piece is designed with precision and crafted to last. To preserve the quality of your swimwear and resortwear, strict care is essential:
- Hand wash only in cold water with a mild detergent.
- Do not machine wash or tumble dry — this will damage the fabric.
- Rinse immediately after contact with chlorine, salt water, or sunscreen.
- Dry flat in the shade; never expose to direct heat or prolonged sunlight.
- For delicate fabrics, a gentle dry clean is recommended.
Failure to follow these guidelines may result in damage to your garment and will not be considered a fault in quality.
What materials are your swimsuits made of?
Our swimwear is crafted from high-quality, durable fabrics like nylon, spandex, and recycled blends, depending on the style. You’ll find exact fabric details on each product page.
Will the swimwear stretch or lose shape?
Our swimwear is designed to hold its shape while offering just the right amount of stretch. With proper care, it will stay flattering and comfortable for seasons to come. Proper care is needed <3 look after your swim!!! She goes through a lot.
Discount
Can I use more than one discount code?
Discount codes typically can’t be stacked with other promotions or sale items unless stated otherwise. Keep an eye on our promo terms for each offer.
Do you offer first-time customer discounts?
Yes! Subscribe to our newsletter and you’ll receive a discount code for your first order. Plus, you’ll be the first to hear about new drops and exclusive offers.
Can I edit or cancel my order after placing it?
Orders begin processing quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to accommodate changes. After that, the order may already be in production or on its way.
Contact
Still have questions? We're happy to help! Get in contact with us here.
Klarna FAQs
Klarna Terms & Conditions
By choosing Klarna, you agree to Klarna’s terms of use.
1. Klarna Payments
You can choose Klarna as a payment method at checkout. Klarna will provide you with the specific payment terms and schedule directly. For more information, visit Klarna.
2. Payment Options
- Pay in 30 days – Try before you buy. Pay within 30 days of your order being shipped.
- Pay in 3 instalments – Split your purchase into 3 equal, interest-free payments (charged every 30 days).
3. Credit Checks
Klarna may carry out a soft credit check when you choose their services. This does not affect your credit score.
4. Fees & Interest
Klarna is interest-free when you pay on time. Late or missed payments may result in late fees.
5. Returns & Refunds
If you return an item, Klarna will adjust your payment plan or refund what you’ve already paid once we process your return.
6. Data Protection
To offer Klarna, we share certain personal information (such as your contact and order details) with Klarna so they can assess your eligibility. Klarna handles this data under their own Privacy Notice, which you can find at Klarna’s Privacy Policy.
7. Legal Disclaimer
Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority. Credit is offered subject to status. T&Cs apply.
8. Checkout
When placing an order with Klarna, you are entering into a payment agreement with Klarna. Please ensure you use the checkout button “Order and Pay” to confirm your purchase.
Klarna FAQ
What is Klarna?
Klarna is a trusted payment service that lets you shop now and pay later in flexible, interest-free instalments.
How do I use Klarna at checkout?
Just select Klarna as your payment method at checkout and follow the quick approval process.
Will Klarna affect my credit score?
Klarna may run a soft credit check that does not affect your credit score.
What are my Klarna options?
- Pay in 30 days
- Pay in 3 instalments (interest-free)
When will I be charged?
- “Pay in 30 days”: Only if you keep your items.
- “Pay in 3”: The first payment is taken at checkout, then automatically every 30 days.
What happens if I return my items?
Once your return is processed, Klarna updates your payment schedule or refunds you directly.
Who do I contact about Klarna payments?
For payment questions, log in to the Klarna app or visit Klarna’s Customer Service. For product or return issues, contact us at Capala Swim directly.