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FREE SHIPPING ON UK ORDERS OVER £150 & INTERNATIONAL £300

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Use coupon code CAPALA10 for 10% off your first order.

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Shipping & Delivery

We ship UK, Europe & Worldwide! Check your shipping rates and times below.

UK Shipping / Free on orders over £150

Next Day Delivery (Guaranteed before 1PM next working day if ordered before 1PM on a business day) - £6.35

Standard Delivery (2 to 5 business days) - £3.50

 

Europe Shipping / Free on orders over £300

Express Shipping & Handling (3 - 7 Business Days) - £9.50

DHL Express EUROPE (3-5 Working Days) - £20

 

Australia / Free on orders over £300

Express Shipping & Handling (6 - 10 Business Days) - 5 AUD

 

United States / Free on orders over £300

Express Shipping & Handling (6 - 10 Business Days) - 5 USD

DHL Express USA (3-5 working days) - 30 USD

 

UAE / Free on orders over £300

DHL Express UAE (3-5 working days) - £25

 

ROW / Free on orders over £300

DHL Express ROW (3-5 Working Days) - £25

 

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). Capala Swim does not hold responsibility for damaged, lost or stolen packages. 

Customs, duties & taxes

At Capala Swim, we are committed to delivering exceptional products and service to our customers around the world. However, it is important to understand the policies regarding customs, duties, and taxes that may apply to your international orders.

Customs and Duties

When you place an order with Capala Swim, your purchase may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges are determined by the customs authorities of the destination country and can vary widely from one country to another.

Please note: Capala Swim does not cover the cost of customs, duties, or import taxes. These fees are the responsibility of the customer.

Responsibilities of the Customer

As a customer, it is your responsibility to check with your local customs office for information on the relevant customs policies and import duties. This will help you understand any additional costs that might be incurred when your order arrives.

  • Customs Clearance: Customs procedures and fees can vary greatly depending on the destination country. Delays in customs clearance are not within our control and can impact delivery times. We recommend contacting your local customs office for more detailed information.

  • Payment of Duties and Taxes: All applicable customs fees, taxes, and duties are the sole responsibility of the customer. These charges are not included in the price of the product or the shipping costs. The shipping carrier will typically collect these fees at the time of delivery.

Shipping and Handling Fees

The shipping and handling fees charged by Capala Swim at the time of purchase cover the cost of shipping your order to your location. However, they do not include any customs, duties, or taxes that may be imposed by your local government.

Refusal of Package

If you refuse to pay the customs fees and the package is returned to Capala Swim, we will issue a refund for the purchase price of the merchandise, minus the shipping costs and any additional fees incurred by the return.

How to Estimate Potential Fees

To estimate the potential duties and taxes for your order, you can use online duty calculators or contact your local customs office. This will provide a better understanding of the additional costs that may be required for the delivery of your order.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance regarding customs, duties, and taxes, please do not hesitate to contact our customer service team at [contact information].

Thank you for choosing Capala Swim. We are excited to provide you with high-quality swimwear and a seamless shopping experience.

 

Tracking Your Order

All orders are shipped via Royal Mail and you will get shipping updates and tracking to your email via Shopify. 

If you have any questions, please submit a contact form here or email info@capalaswim.co.uk and we will be there to help!

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